Pothole repair is an ongoing aspect of the City of Rochester's street maintenance program. Repairs include the patching of potholes, depressions, bumps, and pavement edge defects to city streets. In most instances, other municipal agencies are responsible for pothole repair on state highways. However, in a few cases the City has this responsibility.

How to report a pothole

Report potholes in two ways:

• Online

• Call 311 (outside City limits call (585) 428-5990)

Pothole repairs are generally completed within 24 to 48 hours on City-maintained streets. Pothole complaints that are received by noon will be repaired by the end of the next business day.

State-Owned Streets & Highways: Who Does What?

Streets in the city

The City of Rochester, Department of Environmental Services, is responsible for construction, maintenance, and service to city streets. Both the State of New York and County of Monroe provide financial assistance to the City for improvements to major city streets. These improvement projects are generally administered by the City, but may be administered by the state or county.

Highways that pass through the city

In most instances, the New York State Department of Transportation is responsible for construction, maintenance, and service to highways that pass through the City of Rochester. The following state highways pass through the City of Rochester:

• Interstate 490

• Interstate 590

• Inner Loop

• West Ridge Road (NY 104)

• Lake Avenue (Lyell Ave. to Ridge Road)

• Expressway Ramps

• Lake Ontario Parkway

• Keeler Street Expressway (NY 104)

• Mount Read Boulevard

• Plymouth Avenue (within the Inner Loop)

• Bridges over Expressways

There are some cases when the City takes maintenance-type responsibilities for state highways:

Service responsibility Where the City provides this service

Street Lighting- West Ridge Road, Mt. Read Boulevard (Buffalo Rd to Lyell Av), Lake Avenue, Plymouth Avenue, and bridges over expressways*

Snow & Ice Control- Lake Avenue, Plymouth Avenue, and bridges over expressways

Street Sweeping- Lake Avenue, Plymouth Avenue, and other bridges over expressways

Pothole Repair- On bridges over expressways

Litter Cleanup- Interstate 490 and the Inner Loop

*Monroe County Department of Transportation provides lighting on all other state highways

Who to call for street services

Street Maintenance/Pothole Repair (City of Rochester): 311*

Snow & Ice Control (City of Rochester): 311

Street Sweeping (City of Rochester): 311

Street Lighting on City Streets (City of Rochester): 311

Street Lighting on State Highways (County of Monroe): (585) 428-4900

Traffic Signals (County of Monroe): (585) 753-7760

Traffic Signs on City Streets (County of Monroe): (585) 753-7750

Traffic Signs on State Highways (State of New York): (585) 272-3300

State Highways (State of New York): (585) 272-3300

*Outside city limits, call (585) 428-5990